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Customer Service Help Desk (French speaker)
Full-time, Permanent
At Greenbull Technology
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At Greenbull, we are gathering passionate entrepreneurs who decided to get together and create more positive impact on the world.

We are specialized in e-learning, finance, insurance, and software publishing.

Our Values: Together we achieve more!

We have ownership, we love challenges and we do it together.

For ARYA, one of our international brands, we are looking for a customer service help desk!
Your mission, should you choose to accept it…
Be a part of a winning team and take part in the development of our growing group!

Your primary responsibility is to support our community of customers.

ARYA is the first social educative app for investors. It is also a full ecosystem designed entirely for training, assisting, and developing individual investors and traders.

Your primary responsibility is to provide excellent customer service. Your role will be:
  • Respond to all incoming customer requests mainly through email support
  • Help them register for our services or those of our partners
  • Distinguish between misuse that requires technical assistance and a proven bug
  • Liaise with IT team to fix bugs and suggest continuous improvements
  • Participate in the administrative and technical management of clients
  • Ensuring that our customers are satisfied
  • Report difficulties, recurrent questions from customers to improve processes and the whole customer experience.
Profile ...
  • You understand that financial literacy is important
  • You must have previous experience in a customer support department, ideally in a technological environment
  • You have a superior level of oral and written French and English language
  • You are comfortable with computer and technological tools
  • You are responsive and have a sense of customer service.

You are not afraid to work in complete autonomy within an innovative and growing company!

Job type : Full-time, Permanent
Salary : AED8,000.00 per month
Language : French (Required)
Work remotely : No

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